Foundever reviews

3.9

78% would recommend to a friend

(19,213 total reviews)
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Laurent Uberti

84% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Nov 8, 2008
Recommend
Business Outlook

Pros

Employees never miss a pay cheque.

Cons

Company does not know how to hire staff that understand the value of putting in a good day's work and therefore leave the minority of hard workers to make up for the majority of slackers. Management don't care and use a "buddy system" of promoting. They also offer few employees reasonable raises if a raise at all and yet newly hired staff with no experience are routinely paid more. Even so, the pay scales are so low, it's difficult to live a reasonable lifestyle unless of course you are one of the majority of 20's something staff that live at home and pay no rent and have nothing better to do than blow their money on "stuff". Those of us that have families hear this all the time. The office is more concerned about not losing the company's biggest client, Hewlett Packard, and go all out to eliminate what they "think" are threats to lose the contract. Many of the best employees overall may have a bad day and be fired on the spot for what is perceived as not being a team player and doing whatever is required to keep the client. There is no thought of taking care of the client's customer, that is a very low priority and yet staff deal with the client's customers and it is the unreasonable reviews that are based on the interaction with these persons.

2.0
Oct 21, 2008
Recommend
Business Outlook

Pros

The work atmosphere is very relaxed at Sitel. Dress code is business casual with Fridays being just casual. There is a cooperative community spirit here, and various opportunities are presented to employees to help those who are less fortunate. Monthly awards, anniversary celebrations, and theme oriented potlucks are the norm.

Cons

Pay is somewhat below the norm for other call centers in the community, and advancement is usually limited to one step above the agent level. Sitel has gone through three group health insurance providers in an many years, and the price for coverage keeps getting higher

3.0
Aug 26, 2008
Recommend
Business Outlook

Pros

Fast moving environment. Exciting changes that drive the company foward. Great team to work with and plenty of opportunity to move around the world. Every day there is somenthing new happening and while I worked at Sitel there were many very big changes that drove the business foward. The offshoring business had just opened up and there was many new projects coming on line to support the new offshore business . This meant that there were many new opportunities for overseas travel to India and the Philipinnes on a very regular basis.

Cons

Low pay, poor HR department and poor performance management culture that does not give you objectives or reward good performance. Random promotion prospects.

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Foundever Response
6y
We appreciate your feedback and thank you for taking the time to log in and write your review. Since your departure, we have implemented many positive changes to the business as a result of ongoing feedback from our employees, including changes to reward and recognition across the UK.
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