Pros
Pay, desk job, nice lunch room
Cons
It is nothing like what training prepares you for. They give you the bare amount of knowledge to pass a call by their metrics. You will be audited to death and threatened with your job on a weekly/daily basis. Most coaches and Supervisors have either never taken a call or worked so long ago on the phones that they don't have a clue anymore what it's like. Their rules change weekly and you have no documents or emails to fall back on if you make a mistake. All your emails are erased automatically in 3-4 weeks. Their favorite thing to say is "who told you that?" You have a lot of people on the floor to help you with your calls but they will almost all give you a different answer. No one has the same answer for anything. QA which audits your calls are a bunch of self absorbed adult children who spend most of their days talking about food or action Hero's. If you ever challenge them on failing your call you can bet you will fail many more in the future. That is how they stop you from ever moving up in the company. If they don't like you they just make sure your "stats" suck.
