Pros
It's very good to be able to work at home and not have to lose time during the day on transports
Cons
1. The salary offered is very low, especially when you spend entire shifts speaking a foreign language. The gross salary that is offered is higher than the minimum wage, but after the discounts, to IRS an Social Security we end up earning less than someone who earns the minimum wage. 2. Still on the salary theme, the company doesn't offer a meal allowance for people who work at home. People who work at home still have the necessity to eat. Instead we are paid 15€, that are DEDUCTABLE, for expenses (internet and electricity). I'm pretty sure every worker agrees they would rather be paid a meal allowance than this. 3. Management is bad, and even though they have very good trainers, training wasn't enough to prepare workers for the daily job. People who are in management and are supposed to help you, sometimes know even less than a person who started recently. 4. You'll be promised in an interview that you'll have consecutive days off, and rarely separate days off. This is a lie. You'll have separate days off, and rarely have consecutive days off. I know cases like myself with more than one month in a row without consecutive days off.