Four Seasons reviews

The work environment is highly political, toxic, and lacks psychological safety. I reported to a supervisor with no formal leadership experience who consistently communicated in a condescending and demeaning manner. Their management style created an anxiety-driven, timid work environment where employees felt hesitant to speak up, ask questions, or make reasonable mistakes. My manager enabled this behavior rather than addressing it. Advancement and recognition are heavily tied to visibility, self-promotion, and personal relationships with senior leaders. One-on-one meetings and “face time” are heavily prioritized. Employee well-being is consistently deprioritized in favor of high net worth/VIP/high touch guests, or senior leadership demands, and individuals are easily blamed or punished regardless of circumstances. Expectations set were often unrealistic and at times bizarre, reinforcing a race-to-the-top culture driven by internal politics.

I have yet to be paid for my last 3 weeks of work. I’m in the process of filing an official unpaid wages complaint with the state of Hawaii. Team of 5-6 on site HR are some of the least helpful people I’ve ever dealt with in my 10 years of hotel experience. I would not recommend working for this company solely for that reason. They make a lot of mistakes & are unhelpful when asked for assistance correcting. This was the sentiment shared by many employees & departments property wide. The perks are pretty exciting at first but then you realize they’re much better at other companies/hotels in Hawaii. For example, paid insurance at four seasons for the employee but Marriott covers all costs for you, your spouse/domestic partner & any dependents! Hotel benefits seem good then you realize there are never any employee rate rooms available when searching. Also they are big on the “promote from within” but hardly any higher, management positions appear on their job search when searching internally. Many, many red flags.