HCL signed a poorly negotiated contract with Verizon Wireless. We had to fight for every little thing. All of the HCL Verizon techs needed a console cable, thumb drive, and tool kit. HCL and Verizon had to negotiate this. It wasn't in the original contract. We also complained about building access and systems access. I couldn't reset a user's password. I was told during training that I would be driving my car to Verizon stores to fix their gear which wasn't mentioned by the 3rd party recruiter when they hired me. I don't drive my car for my employers. I would have thought twice about taking the job if I had been told that I was going to have to drive my car. Some of my co-workers were driving several hours to get to stores.
