Hilton reviews

3.9

74% would recommend to a friend

(11,530 total reviews)
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Christopher Nassetta

85% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,530 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel e acomodações de viagem industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Mar 10, 2013

Great Company if you are motivated

Recommend
Business Outlook

Pros

Realistic opportunities for advancement, great travel program including free hotels nation wide, good insurance benefits

Cons

People who feel promotion is "just" because of tenure

3.0
Mar 9, 2013
Recommend
Business Outlook

Pros

Worldwide recognition, fairly good benefit program, some of the best properties in the world are Hilton brands.

Cons

Company has swayed drastically from the original goals set by Conrad Hilton. Now it's all about the bottom line. Management talks a good game regarding employees and appreciation, but ultimately, all decisions at every level focus on money. And, unfortunately, in this industry, that equates to failure. In the division I worked for, a few of the GMs I met were hands on, hard working people, as am I. Unfortunately, that personality is no longer valued. The GMs who get the accolades and the money are the ones who don't have any employee relation skills or management abilities other than sitting in their office cutting budgets, but they know how to "play the game." If you want to play the game, it's a good company for you. If you work hard, give your hotel your full hands on attention 24/7, don't look for appreciation or respect because you won't get it. Sorry Conrad, it's the way it is now...

3.0
Mar 2, 2013

Director of Sales

Recommend
Business Outlook

Pros

Strong brand recognition, consistant product, great on-line training and resources. Great communication from executive offices.

Cons

Select Service division is not invested in employees, they do not provide traing or support. I have had three general managers who had very little leadership abilities and were unable to lead a successful team. I would not work for the select service division again.

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Glassdoor has 13,634 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.