Pros
One of the best things about working for HostGator is the opporunity to get exposure to Linux and the internet in general. This can translate in to a career for many individials. I've personally seen many people come in with no Linux experience, and exit the door with jobs offers they couldn't have dreamed of getting before working here.
Cons
Unfortunately the take over of EIG killed many of the good qualities that the gator had. Everything seems to be poorly managed now. We killed off our internal support departments without having any kind of contengency plan. Needless to say this has negatively affected our ticket volumes, and upper management seems unwilling to hire more administrators to handle the higher loads. This comes back on my department, when customers contact us to complain about waits. Base pay for employees in my department was increased from 10$-12$ to 12$-13$. For the scope of products that our agents are expected to be able to support, this is not enough, and the market agrees. Several entry level positions around Austin that require FAR LESS techincal apptitude hire in people much higher than we do, usually around $17+(BigCommerce, Time Warner, WpEngine, etc etc). Advancement can be slow. A direct line to advancement is laid out fairly soon once starting at HostGator...unfortunately when a position opens up, management just sits around saying they aren't currently filling those positions. This drives high turn-over and harms morale. And lastly, many of our tasks are being outsourced to another EIG brand in India. This is the first step in a long process that ends with support off-shore. If someone is looking to get their foot in the door in this field, I still recommend HostGator for that reason.
