Employees are not valued and are treated like kids. If it's not busy you are likely to be sent home. Management is very juvenile and operates like a frat boy club as they all grew up together and they have their favorite "teachers pet" employees. I worked the midnight - 8am shift and this shift did not get the benefits of having access to the food which was made available to the day and evening shifts. Management started making you clock-out if you were to go to the restroom, AFAIK this is illegal and just wrong ethically. The building wasn't located in the best area, there were constantly issues around the building with bums, prostitutes and the occasional gun shootings. The only way to advance in the company was to befriend the management frat boys and if you were a chat tech this was not an easy task. You were expected to take 6 or more chats at the same time as well as 1 phone call which didn't allow you to offer good support to the chats and would result in poor ratings by customers. A lot of the employees are very young and just out of high school would caused a lot of immaturity issues. The pay was just terrible... the CEO as a stunt dressed up as a bum one day begging for money from the Houston rush hour traffic and made more money than what I made in a day.
