- very low pay
- In order to advance, you really need to advocate for yourself. Many of the front line managers do not feel that it is their job to help their direct reports achieve their career goals. They feel that they just need to make sure that you do your job and correct your errors
- Recently, many new hires were hired at a higher pay rate than current employees. The current employees have not had their pay adjusted to reflect the same pay scale as new employees. Some of the new employees are starting at a salary of possibly 30% higher than employees that have been there for 2 years. About 3 years ago, salaries were fair. Then the owner decided to prepare the company for sale and found a great way to reduce operational costs. Hire people from out of state at a very low salary and pay their moving expenses to move to Texas. Hold them to a year contract or return moving expenses back to Hostgator. So there is quite a difference in pay among employees at the same job level.
- very difficult to get a promotion. Management keeps changing the requirements for promotion just as you complete them. Imagine being told you are done if you run 10 miles. Then at 9 miles, you are told you really need to run 15 more and so forth.
- success is measured by hitting quota. This means that the employee with 100 responses a day which are mostly just basic replies that are pasted into the ticket is seen as a "good employee" but someone who takes time to research an issue and send a thoughtful response with only 30 replies is not such a great employee.
- In order to help those who take time to create thoughtful replies, there is a "help hours" system. This help hours system takes at least one hour a day to document the time you took to help a customer with an issue. You have to search for the time you worked on the ticket then be sure that this does not conflict with a reply or any other activity on the system, or you won't get credit. Do you see how hard that was to explain? Did you get any of that?
