HostGator.com can be a soul crushing place to work if you stay here for too long. My advice is to get in, obtain knowledge and skill, work hard, get money, and get out as soon as possible.
The management monitors everything you do while logged into netboot! Be mindful, that anything you do while logged into neboot can and will be used against you! Do not log into anything personal while logged into netboot! Be very careful of what you write in Pidgen or Spark.
Socially, Junior Administrators are generally look down upon by other employees and even some the customers.
The company as a whole is a little juvenile and cliquish. You won’t advance at HostGator.com through work ethic and skill alone; you’ll need to become sociable with the right people. Generally, if you become buddies with the right person, you’ll be put in the right place.
The upper level management is literally like one big fraternity. The CEO is aloof and not really sociable with low-level employees. The CEO will periodically monitor the floor talk on his phone at the same time and never once was a simple greeting exchanged. Don’t expect the rest of the management to get to know you as a person either. They’ll walk right by you without a simple greeting unless you initiate a simple, “Hello.”
Communication within the company is terrible. For example, HostGator.com’s handbook states that we don’t officially support coding or web design related issues; however, Quality Assurance (QA) department advocates that we support “everything”! Realistically, HostGator.com doesn’t have the resources to support “everything” for the lack of training or skill and the amount of time it would take to support certain things. Junior Administrators are encouraged to at least investigate what we don’t officially support by escalating these issues internally; however, when an internal employee tells us that there’s nothing we can do, you (the Junior Administrator not the Linux Admin or QA agent) must deal with the customer’s raft…
HostGator.com’s bread and butter is customer service so you can expect some customers to have a false sense of entitlement. Some customers think that just because they’re paying for a service, they can just treat employees like crap.
Some of the customers are just stupid (not ignorant) and you’ll have to deal with them. For example, you’ll have an irate customer request a supervisor just because he or she cannot login to the billing system because of minor typo their part.
HostGator.com has a bad habit of announcing things way too soon.
To my knowledge, the gym in Austin is great; however, the gym in Houston is nonexistent.
The break room always looks filthy.
The temperature of the building is always seems to be too cold.
During busy hours, it’s difficult to find a parking spot.
