HostGator.com reviews

3.5

55% would recommend to a friend

(496 total reviews)

Suhaib Zaheer

9% approve of CEO

41% positive business outlook

HostGator.com has an employee rating of 3.5 out of 5 stars, based on 496 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HostGator.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

496 reviews
1.0
May 17, 2015
Recommend
Business Outlook

Pros

- Some cool people, though the more intelligent and laid back employees are leaving for better companies. - Free food, free beer/wine, free massages. - Good experience if you've never been in webhosting, they pretty much hire anyone who can use a computer.

Cons

- No transparency. Management is secretive. HR is useless. No one higher up cares about you. - There is a dedicated sales team but they are pushing support agents to make sales. - Attendance policy is horrible. There are no excused call ins, not even with doctors notes or hospital discharge papers. If you don't have the PTO to cover your absence, then you're screwed. - The free food is terrible quality. - Compensation is the worst in the industry. - Overall depressing environment. Many agents are unhappy and you can tell.

1.0
Mar 27, 2015
Recommend
Business Outlook

Pros

I suppose I learned some minimally applicable details about linux, dns etc, however these are not really useful outside of web hosting, which is apparently a miserable business. I went in with a CCNA, being told there was routing/switching involved. There absolutely was nothing of the kind - maybe the interviewer (only a tier 2) didnt know what I was talking about. Training is 3 weeks, and must be admitted, does orient you somewhat well with how things work, but for troublehsooting, is not well organized at all. My advice - take HG if there is really nothing else, but continue looking for something decent for the love of god.

Cons

Imagine having to solve a complex problem with minimal training, over the phone, on the spot, with the customer breathing down your neck, in a 'superior customer service environment', with no hope of escalation, no getting off the phone until the problem is solved, with multiple chat sessions going on meanwhile... all the time, for your entire shift... yes this is Host Gator. Its not a salt mine, but you get the distinct feeling that you are the chattel of HG. I have linux experience and after getting a job as a junior admin (chat tech) I tried talking to people about getting onto the linux team. Instead the secretary just told my trainer (who chose who she would despise by the number of questions you asked [no matter the relevance]) and who then confronted me about it.

1.0
Mar 4, 2015
Recommend
Business Outlook

Pros

Good experience, great for entry level. Make sure you look into BigCommerce, WPEngine, SoftLayer or many of the start up companies after working here for a while.

Cons

They literally could care less , they don't appreciate workers who have worked for a long time or done overtime. There were numerous cases were if there was a worker making 10/hr, his promotion rate would only be 12/hr. While new hires would start at 12. Coworkers choice was to either accept it or leave. Even if I made more than most of my coworkers, stuff like this really frustrates you on how they treat your fellow coworkers/friends. Also, if you would give them your 2 week notice and if management finds out you're going to another tech company. He would "accept your resignation early" . Seriously how low of a person do you have to be upper management?

Viewing 49 - 51 of 496 Reviews

Glassdoor has 884 HostGator.com reviews submitted anonymously by HostGator.com employees. Read employee reviews and ratings on Glassdoor to decide if HostGator.com is right for you.