HostGator.com reviews

3.5

55% would recommend to a friend

(496 total reviews)

Suhaib Zaheer

9% approve of CEO

41% positive business outlook

HostGator.com has an employee rating of 3.5 out of 5 stars, based on 496 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HostGator.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

496 reviews
1.0
Dec 10, 2015
Recommend
Business Outlook

Pros

Free lunch Good for beginners Can learn

Cons

Bad for experienced people Not a place to stay long Nps is a joke Company does not breed an atmosphere where people want to help So much focus on numbers that it's hard to get help from more tenured reps Some of the more advanced reps have bad attitudes

2.0
Nov 11, 2015
Recommend
Business Outlook

Pros

Free lunch, flexible shifts, great break room

Cons

Most of the managers/supervisors are just self centered. They do not listen to anyone. And if they want to get rid of you, they will use the least thing including choice of word you used in a ticket response to a customer such as "big" You are always micro-managed and you are not allowed to put your System administration skills to a good use. They almost have scripts written for the most simplest task, sometimes it feels like being a Zombie. You don't learn anything. You will noticed when you leave the job you have gain no extra knowledge because you don't get to do any real system administration work ( a script written by someone will do it for you). This way you have no idea how to resolve a problem. You are always under pressure and under stress to do anything

1.0
Oct 23, 2015
Recommend
Business Outlook

Pros

Stability if you want to stick with the entry level support

Cons

Dishonest upper management. Was told I would be relocated to a different department & am being laid off instead. Entire department was outsourced to the owner's sister's company. Raising prices while offering lower quality support. I keep getting in trouble for helping customers when they told us "go above & beyond" when I first started here. Employees do not pay attention to customer requests and most tickets end up being mishandled, sometimed disastrously.

Viewing 67 - 69 of 496 Reviews

Glassdoor has 884 HostGator.com reviews submitted anonymously by HostGator.com employees. Read employee reviews and ratings on Glassdoor to decide if HostGator.com is right for you.