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      Hyatt

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      Hyatt reviews

      3.9

      73% would recommend to a friend

      (6,964 total reviews)
      avatar

      Mark S. Hoplamazian

      80% approve of CEO

      63% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.8

      Compensation and benefits

      3.7

      Culture & values

      3.7

      Career opportunities

      3.6

      Work/Life balance

      3.5

      Senior management

      Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel e acomodações de viagem industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      2.0
      Nov 2, 2015

      20+ Year Employee Has Had It!

      Director
      Recommend
      Business Outlook

      Pros

      Great employee benefits (free rooms,401k, healthcare). Caring employees at middle management level and below.

      Cons

      CEO seems personable but very removed from reality of corporate operations. Making decisions that are borderline unethical at the executive level. My reputation was being smeared by high level executives to push through a controversial piece of technology; luckily this was clearly documented but they were in Senior VP positions so had to leave. Upon departure, was essentially kicked out - not even an exit interview. At the hotel level probably ok, but at the corporate level they are very much looking only for "yes" men and not interested in what's good or right at the regional or hotel level. You can see this in their product distribution, opening hotels with the wrong brand or making up crazy new ones. Company is very risk averse, lost opportunities to buy other companies - this shakes down the ladder. Overall the corporate or regional offices are not a great place to work for someone looking for an ethical, caring or creative place.

      4.0
      Dec 17, 2014

      Great place to work - depending on location

      Department head/manager
      Recommend
      Business Outlook

      Pros

      I've worked at two different properties - one full service, one select service. Most of my "pros" come from full service but some apply to both. Time off policies can be flexible depending on which department you work in. My experience has been in rooms division and there is a lot of flexibility in days off depending on your manager or who writes your schedule. Promotions came fairly quickly, with lots of opportunity for lateral moves to gain experience within the division, which can be helpful in moving up. The first property I worked at had a lot of leeway with budgeting, so they were able to do a lot of incentives and special events for their employees. Each property varies on this, but overall at the corporate level, they value their employees and strive to show this. Benefits are good, especially when it comes to staying at Hyatts around the world.

      Cons

      Compensation is much better at full-service hotels (in my experience). Select service expects you to do so much more with less hours & fewer employees. Because there are fewer levels of management, each manager is expected to take on a lot more responsibility throughout the hotel. Leadership varies by property (obviously) and my experiences were better in full service. Because the hotel business is 24/7, expect to miss holidays and work crazy hours when you're starting out - or just starting a new position. Your friends with "banker's hours" jobs will NOT understand your schedule but there are plenty of new friends to be made in the industry who completely understand that sometimes an after work bite to eat comes at midnight.

      Viewing 19 - 21 of 6,964 Reviews
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      Glassdoor has 8,087 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.