Pros
I worked at the St. Moritz hotel and it was the most fun I have ever had at a workplace. The colleagues are good people, fun-loving, hard-working and have a strong team spirit. The property is just gorgeous - needs renovation, but it's just stunning. The work conditions, on a relative scale, are good. The risk is not to look at things comparatively - that's when all sorts of uncomfortable feelings and ideas will emerge.
The marketing infrastructure and the tools used are decent.
The projects, no matter how you look at it, are exciting and one can definitely learn things, however routine and repetition will, inevitably, creep in to the extent that the idea and possibility of automating almost 80% of the activities (with the right, but unfortunately not utilized tool) will stare you straight in the eye. There is in fact, -contrary to what the dominant narrative says- very, very little variability (15% max) in the activities, the content and the offerings of the property and of the destination.
Work-life balance is written with big words here and employees enjoy a good deal of it. The company values and rewards loyalty over anything else, so if you're in it for the long-term, then it will pay off - in the long term (after 3 years max.).
Cons
Bigger budget for marketing activities would help the company grow.
It is a company that is over 120 years old. A Legacy company with values, philosophy and culture that could benefit from a software upgrade. The industry is subject to radical change (consumer habits/needs, technology, and role and purpose of luxury hotels) so it's an exciting time for any external consulting company to assist with the transformation.
