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      Netflix

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      Netflix reviews

      4.1

      80% would recommend to a friend

      (2,523 total reviews)

      Ted Sarandos and Greg Peters

      87% approve of CEO

      77% positive business outlook

      Ratings by category

      4.6

      Compensation and benefits

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.7

      Career opportunities

      3.5

      Work/Life balance

      3.5

      Senior management

      Netflix has an employee rating of 4.1 out of 5 stars, based on 2,523 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Netflix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      4.0
      May 23, 2015

      Customer Service Representative

      Customer service representative
      Recommend
      Business Outlook

      Pros

      The people who work there are phenomenal. No petty workplace drama, helpful environment. The pay was fair. No scripts. Coaching was built on behaviors and I was lucky enough to have very good coaches.

      Cons

      No room for advancement, metric driven environment, so if you have a bad supervisor and a bad week, you will probably get told to change what usually works. With the fast call times it can be hard to politely get people off the phone, and the survey at the end only asks if they like Netflix, so even if the person loves your service, it may affect your stats negatively.

      4.0
      May 17, 2015

      CSR Hillsboro Call Center

      Customer service/tech support
      Recommend
      Business Outlook

      Pros

      Great co-workers and supervisors. Free coffee, tea, oatmeal, cup of noodles, and the occasional pancake breakfast. Free Netflix was a nice bonus. Able to surf non work websites such as imgur, facebook, and linkin while at work. Communicated with coworkers on facebook almost as often as I did thru work chat. Pretty chill environment considering it was a call center. Metrics were very reasonable and not that big of a challenge to reach. Days off weren't hard to get if they were scheduled way in advance (at least 6 weeks).

      Cons

      No pay raise the entire time I was there, everyone was paid the same rate and nobody got a pay raise unless they changed jobs. In fact our pay in benefits (used to have 10k allowance per year and anything not used was put into our paycheck) was taken away - at the same time the CEO got a $1 million bonus, hmm.... Felt like a dead end job. No opportunity to advance beyond the call center. Often had to be the bearer of bad news to customers (price change, delivery changes) and found out from customers before company told us.

      Viewing 2089 - 2091 of 2,523 Reviews
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      Glassdoor has 3,670 Netflix reviews submitted anonymously by Netflix employees. Read employee reviews and ratings on Glassdoor to decide if Netflix is right for you.