Pros
- Unlimited overtime - Snacks in the break room - Fast moving - Meeting a lot of new people - $14/hr for no education required - Benefits
Cons
- Incredibly high turnover of employees. Rather than investing in training, they just hired large swathes of people and then fired the ones that they didn't like. - A lot of burn out. People getting overworked was very common. On my first week there a girl burst into tears, ran out of the building, and didn't come back. - Completely unrealistic expectations on calls. For example: 97% of callers have to rate you positively at the end of the call; the call needs to be under 3.5 minutes; you cannot transfer more than X amount to a supervisor; you have to keep the replacement CDs you send under X amount - Everything, from the time you spent in the restroom, to the time you spent on a certain type of call, is broken down to the second and charted - Honestly the most hostile environment I have ever been in. I went in every day thinking I would be fired. After 1 year and 1 month of working there (generally 50+ hours a week), I got fired for burnout.
