Netflix reviews

Horrible benefits. You pay a lot for nothing. Don't be fooled by the extra allotment No vacation policy means no vacations. The managers and HR are always gone. Maybe they get vacation... In last 3 months all the good managers were fired or they work in california HR was a recruiter and hardly knows HR. Now that person runs the center and makes the decisions Outsourcers keep taking our calls and then they mess them up and transfer them to us instead of the survey. Then our DSAT goes up and then we get fired.

Management, on several occasions missed their mark on several key initiatives in the center. Specifically they never had a clue what was happening on the floor in regards to employee satisfaction and were never involved in developing employees to rank up. "Manage up or out" was stated on several occasions and this approach is what developed a culture of fear in the call center. High turnover is never a positive motivating factor and management was quick to let go of the people who stood against that ideal.