Netflix reviews

Worst cases of CYA I have ever seen. Upper managers take credit for your ideas. You are told one thing, then something entirely different happens. Communication is a joke. They like to promote so called "values" however, these values are simply words on the wall.It is not worth working 75-80 hours a week, and to be expected to be on call 24/7/365. Your family will be pushed aside, your health, and don't expect to be able to have a social life outside the company.

-Out of every 100 customers who you interact with by phone, you may only have 5-6 upset customers or you risk losing your job -you are always tied to your desk by a phone cord -The calls keep coming whether you want them to or not... -There is no set concrete guidelines for evaluating personal performance. It is all subject to caller reviews (i.e. You're job may depend on somebody's bad day!!) -After your initial training (assuming you made it) there is a real lack of support for training from the management team. You will only see your team manager during your last week of training and then your first reprimand and your last day. (Watch out for the RED PACKET!!!) -Netflix is great at finding talented people to do the job, but they are HORRIBLE at retention. Do they have a quota for firing people??? -Whether you are a CSR, CSRII, Supervisor, Team Manager, or the Call Center Manager, you are never secure in this position. Do not count on it for long term stability/security in employment. DISCLAIMER: I was not fired from my job... I quit, gave notice (albeit through the attendance line).. In all honesty, Netflix was a great transitional job for me. I needed quick money, and work and Netflix filled that vacancy. I was very happy with the people I worked with, as I made some really good friends while working there, and that is the only positive thing that came out of Netflix. I now shop the Redbox.