4.0
Dec 3, 2024
Recommend
Business Outlook
Pros
If you are lucky to be placed in a great team, your colleagues will be happy to assist. Management tries to be as transparent as possible.
Cons
The customers make it difficult to enjoy supporting them because they continue to have unrealistic expectations, which seem to be encouraged by their AEs/CSMs. Engineering is VERY slow on developing fixes, which puts you in the line of fire with customer complaints for broken components. It feels like you are rewarded for being a good Support Engineer by not being promoted out of Support if that's the desire.