Is OpenTable a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at OpenTable have rated their employer with 4.4 out of 5 stars in 23 Glassdoor reviews. This is a higher than average score with the overall rating of OpenTable employees being 4.1 out of 5 stars. Search open Customer Service Representative CSR Jobs at OpenTable now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at OpenTable .

Does OpenTable pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at OpenTable with 4.5 out of 5 stars based on 23 anonymously submitted employee reviews. This is 6.9% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at OpenTable.

What are the top reviewed jobs at OpenTable?

Customer Service Representative (45) , Account Manager (43) , Account Executive (33) , Customer Service Representative (CSR) (26) , Customer Support Representative (20) , Senior Software Engineer (15) , Software Engineer (15) , Onboarding Specialist (8) , Sales Development Representative (SDR) (8) , Inside Sales Representative (7) , Sales (7) , Director (6) , Analyst (5) , Finance (5) , Manager (5)

What are the pros of working at OpenTable according to real employee reviews?

"Met some great people and social life was not bad" ((in 95 reviews)); "benefits are great" ((in 61 reviews)); "Work life balance is good in Operations as one is required to operate only during IST hours." ((in 48 reviews)); "Great people and teams all around" ((in 29 reviews)); "Good pay and my co" ((in 22 reviews))

What are the cons of working at OpenTable according to real employee reviews?

"Senior leadership has no idea what they are doing" ((in 14 reviews)); "My manager was also absent for 75% of my probation period." ((in 13 reviews)); "Training is 2 weeks then they put you on the floor." ((in 9 reviews)); "Upper Management is constantly changing" ((in 8 reviews)); "Wouldn’t be surprised if it was favoritism and they pick and choose who does what." ((in 7 reviews))

OpenTable Customer Service Representative CSR reviews

4.4

94% would recommend to a friend

(23 total reviews)

Debby Soo

90% approve of CEO

94% positive business outlook

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Customer Service Representative (CSR) employees have rated OpenTable with 4.4 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. OpenTable is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

23 reviews

1.0

Aug 11, 2023

If you like being micro managed...

Customer service representative (csr)

Recommend

Business Outlook

Pros

The schedule is at least ok

Cons

Insane micro management and you are literally always hounded about performance. You are expected to take abuse from customers and cannot disconnect from an abusive customer without prior authorization

5.0

Apr 1, 2023

Good

Customer service representative (csr)

Recommend

Business Outlook

Pros

good in general and very flexible

Cons

sometimes feels to much worldwide

4.0

Dec 22, 2022

My Take on The Job

Customer service representative (csr)

Recommend

Business Outlook

Pros

- So many helpful and nice people to work with - Plenty of knowledge articles full of useful information - Available opportunities for moving up - 4 days schedules available

Cons

- Nothing wrong with this, I just don't like side by sides every other week. I just prefer the live monitoring - Have to wait 6 months for a shift bid to try and get your scheduled changed

Viewing 10 - 12 of 23 Reviews

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OpenTable Customer Service Representative CSR reviews

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If you like being micro managed...

Good

My Take on The Job

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