Is Optum a good company to work for as a Billing Rep?

Billing Rep professionals working at Optum have rated their employer with 3.2 out of 5 stars in 32 Glassdoor reviews. This is a lower than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Billing Rep Jobs at Optum now and start preparing for your job interview by browsing frequently asked Billing Rep interview questions at Optum .

Does Optum pay Billing Rep employees well?

Billing Rep professionals rate their compensation and benefits at Optum with 2.6 out of 5 stars based on 32 anonymously submitted employee reviews. This is 20.7% worse than the company average rating for salary and benefits. Find out more about Billing Rep salaries and benefits at Optum .

How happy are Billing Rep professionals working at Optum?

44% of Billing Rep employees at Optum would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Billing Rep professionals have also rated Optum with a 3.3 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.1 rating for culture and values and 2.4 rating for career opportunities.

What are the top reviewed jobs at Optum?

Software Engineer (1134) , Senior Software Engineer (715) , Customer Service Representative (339) , Associate Software Engineer (336) , Nurse Practitioner (185) , Director (184) , Business Analyst (180) , Registered Nurse (143) , Manager (140) , Data Engineer (130) , Associate Director (126) , Medical Coder (126) , Customer Service Representative (CSR) (123) , Project Manager (119) , Data Scientist (111)

What are the pros of working at Optum according to real employee reviews?

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1924 reviews)); "Remote and Dynamic work environment good benefits" ((in 857 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 673 reviews)); "Flexible work from home" ((in 599 reviews)); "Good culture and policies" ((in 577 reviews))

What are the cons of working at Optum according to real employee reviews?

"Poor management and lack of cooperation." ((in 630 reviews)); "Frequent layoffs and no warn notices." ((in 303 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 143 reviews)); "Poor communication both internally and externally" ((in 89 reviews)); "2. coding malpractice is sometimes encouraged & favoritism is common here." ((in 64 reviews))

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Optum

Optum Billing Rep reviews

3.2

44% would recommend to a friend

(32 total reviews)

Patrick Conway

Not enough data to show CEO approval

22% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.3

Work/Life balance

3.1

Culture & values

2.9

Senior management

2.6

Compensation and benefits

2.4

Career opportunities

Billing Rep employees have rated Optum with 3.2 out of 5 stars, based on 32 company reviews on Glassdoor. This indicates that most Billing Rep professionals have a good working experience there. Optum is rated in line with the average (within 1 standard deviation) by Billing Rep professionals compared to other employers within the Cuidados de saúde industry (3.4 stars).

Ratings by demographic groups

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Reviews by job title

32 reviews

2.0

Jun 10, 2026

Work-from-home flexibility but unorganized environment

Billing rep

Recommend

Business Outlook

Pros

WFH and non phone Supervisor doesn’t care when you ask for time off

Cons

Benefits are too high Unorganized Tedious last minute changes

5.0

Dec 3, 2025

Great work experience, but limited upward mobility

Billing specialist

Recommend

Business Outlook

Pros

My peers and co-worker were the best! They taught me so much about the billing and medical coding world.

Cons

It would take a lot of organizational restructuring for an employee to obtain a decent promotion. Great starting point, less for longevity in the career field

3.0

Nov 12, 2025

Average Work

Billing specialist

Recommend

Business Outlook

Pros

Work was fairly Straight forward Remote work no commute needed

Cons

Low pay. Only gives you 25 cent raises each year No room for growth

Viewing 1 - 3 of 32 Reviews

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Optum Billing Rep reviews

Ratings by category

Ratings by demographic groups

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Work-from-home flexibility but unorganized environment

Great work experience, but limited upward mobility

Average Work

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