Optum reviews

3.4

56% would recommend to a friend

(15,507 total reviews)

Patrick Conway

46% approve of CEO

47% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Reviews by job title

16K reviews
1.0
Mar 24, 2024
Recommend
Business Outlook

Pros

There is opportunity to turn this company around. I chose to leave instead of continuing to push for regulatory compliance and quality patient care

Cons

Leadership is consumed with profit and stock price. Layoffs are ongoing and aren’t limited to new team members- entire departments are riffed with no warning, and company leaders provide no backfill or sense of direction to those that are still there. A sense of dread pervades middle management, and I saw terrific team members lose their jobs without reason, but due to cost cutting and offshoring of work. There is no opportunity for creativity or innovation, and to say efforts to change the status quo are not welcome would be an understatement. I left as soon as I was able to find a position outside the UHG umbrella, and since then, the internal strife (read the layoff) and external media due to the Change hack have made the company even more intolerable.

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Optum Response
1y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that we are committed to putting our employees and the members we serve first and are actively working to foster an inclusive and supportive work culture. We value your review and are dedicated to learning from it so that we can make any necessary adjustments for improved processes within the organization.
1.0
Jul 21, 2023
Recommend
Business Outlook

Pros

Decent pay. Headquarters in Eden Prairie, MN is nice and shiny.

Cons

Optum is the epitome of dysfunction. It's essentially just a portfolio company. Optum just scoops up healthcare companies one after another and then ruins everything about the companies except for the bottom line. Optum's bottom line is the *only* thing of importance at the company. You can forget about culture, benefits, career advancement, and improving the healthcare system. The only thing that matters is the bottom line. Optum recently instituted a hiring freeze, but they didn't want to call it a hiring freeze because they didn't want to rattle the markets. (Instead, it was framed as a "pause.") As a result, tons of prospective candidates were led on about the viability of the roles they had applied for, and within the company, short staffed teams remained short staffed, leading to unhappiness and burnout. I joined Optum thinking that I'd play a part in helping to improve the healthcare system. The reality couldn't have been further from the truth.

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Optum Response
2y
Thank you for your feedback. Sorry to hear about your experience. Please know that our core values prioritize integrity and we continuously strive to uphold ethical standards in all areas of business and are committed to maintaining a positive work environment for all employees.
2.0
Feb 22, 2023
Recommend
Business Outlook

Pros

- Can be an extremely comfy job depending on the team, some people barely have to work at all. Some people carry applications by themselves for little recognition. - Wide variety of tech stacks used, it's a huge company and there's a lot to learn if you actually end up on a decent team.

Cons

- Zero loyalty towards existing employees. Expect to be paid and compensated far less than a fresh graduate just joining the company despite years of 'raises.' If you're smart (and I clearly wasn't), treat this company like car insurance and get a new job after 3-4 years. - Nonsensical compensation allotment and job titles. Someone can become a senior software engineer after 2-3 years. Someone else will remain a software engineer after over half of a decade. Someone else will be a lead software engineer but do data entry. - Entirely possible you end up completely alone on all of your work and get zilch for compensation every year. - Execs love their buzzwords, expect to hear them say blockchain or machine learning in every speech you hear from them.

Viewing 10 - 12 of 15,507 Reviews

Glassdoor has 16,976 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.