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      Optum

      Engaged Employer

      Optum reviews

      3.4

      56% would recommend to a friend

      (15,524 total reviews)

      Patrick Conway

      46% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      2.9

      Senior management

      Optum has an employee rating of 3.4 out of 5 stars, based on 15,524 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      16K reviews
      2.0
      May 7, 2026

      Bonuses and remote work, but disorganized management

      Customer service representative
      Recommend
      Business Outlook

      Pros

      Bonuses if you performed well. Remote work.

      Cons

      Management was not helpful when it came to help with PTO or requesting off. It was always a referral to a 3rd party phone number who then always referred employee back to manager/supervisor. It felt very unorganized and not user friendly. If your power goes out while working remotely, they say you should not contact your supervisor or team leads and you should call the hotline to report absence. However they still expect you to somehow know to go to the call center in person without contacting anyone, even though you should not work at the call center by yourself. (Very rude/strict management, unorganized)

      Viewing 139 - 141 of 15,524 Reviews
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      Glassdoor has 16,994 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.