Optum reviews

3.4

55% would recommend to a friend

(15,554 total reviews)

Patrick Conway

45% approve of CEO

46% positive business outlook

Optum has an employee rating of 3.4 out of 5 stars, based on 15,554 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Optum employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Reviews by job title

16K reviews
4.0
Jun 11, 2019

Quality analyst

Anonymous employee
Recommend
Business Outlook

Pros

Everything is good and salary is good for seniors

Cons

Nothing as of now as everything looks good

1.0
Jun 10, 2019
Recommend
Business Outlook

Pros

I got paid on time.

Cons

All employees have mandatory OT and no sick days. If you get sick? You're written up. Do you like working where people are puking all the time in their trashcans? Do you enjoy verbal abuse and being gaslighted? Wave goodbye to your family, friends, pets, and the sun because you will not see them at all while you work here. The company trains employees to lie to customers. If you tell them their terrible software crashed? You _will_ get chewed out and can be terminated anytime for any reason. The system is chronically broken and they are too cheap to do the right thing and get with the digital age. They hurt their employees _and_ customers and providers. Nobody wins except the execs who give themselves fat bonuses. Do you enjoy reading tons of hate mail and sad pleas for help from elderly people who are running out of meds? The company screws _everyone_. It's why they get sued a lot. They don't like anyone reporting any kind of harassment or security issue because they don't like having to do the research/work to verify what happened. Not my opinion, but a statement from a manger. The pay is next to nothing. Opportunity for career advancement is non-existent because when you are written up for being sick place on a corrective action plan? You can't apply for other jobs within the company. They control who goes where, who is promoted, and what direction your career goes. Without any input from you. They have regular layoffs and high turnover, so they can't keep really talented employees- just the ones who are willing to tolerate a toxic workplace. Inept, incompetent, and willing to turn a blind eye to every unethical thing they see-- while they gossip about everyone they work with and for.

4.0
Jun 9, 2019

Pharmacy Customer Service Rep

Anonymous employee
Recommend
Business Outlook

Pros

flexible work schedule, opportunity for advancement

Cons

typical call center environment, fast paced high volume

Viewing 15214 - 15216 of 15,554 Reviews

Glassdoor has 17,025 Optum reviews submitted anonymously by Optum employees. Read employee reviews and ratings on Glassdoor to decide if Optum is right for you.