not all sr managers or directors are healthcare savvy. business is run with vague directions, poor listening skills from sr managers and directors; driven to to temporary solutions and projects and futile attempt to invest in long term solutions and plans for improvement; given that the outsources came from India majority of directors and vps are Indians; does not really seem to seek the best interest and growth for their ph managers but secure their visas, lifestyles and functions in the philippines. frontline agents are offered at lower rates with very complex tasks and demanding metrics and nearly impossible goals; no clear roadmap and onboarding and bench preparation for future leaders; most leaders are hired externally and no program for agents to learn more skills; 18 month clause from current grade to higher grade is defeating and nearly impossible since most people move from manager to manager and an employee's entire track record of work seem to be lost if a new manager assesses their performance; recruitment employs poor assessment methods for hires and does not attract proper talent to join but settle with the cheapest agents they can offer; HR employee relations is automated and HR staff do not engage with people; no open desk for people to go to for issues and help items; gossip, rumor mongering; false claims; propaganda is promoted and encouraged; HR does not investigate issues and hear all parties concerned and simply follow what operations want; no proper exit interview process; people leave the org without being heard or investigated with true reason for dissatisfaction; directors spend most of the welfare budget with their lavish travel arrangements while agents travelling as support are treated cheap and offered at budgetary options; blame game is frequent and tolerated; directors promote favoritism and tolerate hearsay from others who question workers that are sincere and nice; bullying is rampant; security personnel are often rude and sarcastic; hr is not really hr here but a prop to facilitate blame game propaganda preferred by indians
