PayPal reviews

3.6

58% would recommend to a friend

(9,613 total reviews)
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Enrique Lores

49% approve of CEO

43% positive business outlook

PayPal has an employee rating of 3.6 out of 5 stars, based on 9,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PayPal employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

10K reviews
1.0
Aug 1, 2025

Beware - Highly political environment, especially now.

Anonymous employee
Recommend
Business Outlook

Pros

Decent pay and generally great work-life balance (but depends on team)

Cons

You will almost certainly be doing more optics management for yourself and your leadership here than building a product for your customers. On the surface, everything seems fine, but if you have a good manager, you will understand the truth of this place - everything runs on political capital. The difference between a good manager and a bad manager here is honesty - good ones will warn you when something you're about to do will lose you political points, the bad/cowardly ones just put you on PIP or add you to a silent layoff list and pray you won't go to HR (or press) about it. Neither will stand up for you, even when they know you are doing the right thing by your customers and your company. In all this chaos, the handful of talented people will repeatedly be railroaded with shameless credit-stealing, refusing sign-offs on product launches of people they don't like, chaotic leadership that ignores their core product (and Wall st. expectations), while chasing after their own tail about AI. Product managers churn out vibe-coded apps over vibe-coded apps instead of talking with customers or writing well-defined requirements. Designers whine for attention, but spare no time building relationships or understanding the problem - they just wake up every other day with a change of direction on everything in progress. Engineers pretend that they are interested in working on AI projects while fixing AI slop, for their job security while they rip the company apart on Blind. Compliance and risk teams just spend wait cycles to show that they are doing serious work, while under enormous leadership pressure to greenlight product launches they don't even understand. Every idea at PayPal comes from leadership blowing smoke about AI, blabbering incomprehensible word salads at all-hands about PayPal's future, while the real business crumbles under their feet. I know this all sounds aggressive, but talk to any PayPal IC in confidence who has no vested interest in hiring you and you can independently validate any of these claims.

3.0
Jul 19, 2025
Recommend
Business Outlook

Pros

- Exposure to complex infrastructure and large-scale projects. - Strong focus on automation and best practices. - Technically skilled colleagues and opportunities for learning. - Remote work flexibility and competitive compensation.

Cons

Collaboration was sometimes limited by internal cliques based on shared ethnicity or nationality - Inclusion felt more like a policy than a daily practice. - Expressing concerns about team dynamics or communication felt risky. - Engineers from different backgrounds may feel overlooked or isolated in key discussions.

2.0
Jun 10, 2025
Recommend
Business Outlook

Pros

The PayPal button. That’s about it.

Cons

Where do I even start - first off, your base pay and OTE is a pathetic joke compared to industry standard. Getting literally anything done internally is a complete red lining mess and everyone points to someone else. Oftentimes have to go to 5-7 teams or people to get one single answer. AE’s are expected to be an SDR, customer service, technical engineers with integration, finance experts with pricing, and prevent churn. The lack of internal support for sellers is astonishing given how big the company is. The internal politics are insane. If you didn’t start on the inbound team (if you’re an external hire), and have your buddies there, good luck getting any success in your own scrap opps while other reps are getting piping hot leads from inbound at a very unfair proportion. You will constantly be fighting an uphill battle with this. Lastly, this job won’t make you a better seller. Half of your conversations are talking an angry merchant down from their horrific past experience with PayPal holding their funds for no reason. Selling here is glorified customer support, unless you work the game, cut corners, and have friends to feed you opps.

Viewing 88 - 90 of 9,613 Reviews

Glassdoor has 11,115 PayPal reviews submitted anonymously by PayPal employees. Read employee reviews and ratings on Glassdoor to decide if PayPal is right for you.