1) Drama. Servers feel under pressure during the busy (summer) season and the shift leaders get the brunt of their ire. The manager then yells at the shift leader who in turn yells at the server to keep the heat off their back.
2) Time Management - they say it's essential, however it really means "do more work, get paid the same." Rather than play around with labor and use the excess labor hours to hire people to come in a few hours each day and complete basic tasks the management wants existing employee's to do these in addition to their current jobs. Often management is set in their ways and dislikes ideas of change, making perspective shift leaders feel like the job is not worth it.
3) Servers make the most money in the store period. Not a complaint against them, they do their job and know their stuff, but something is wrong when your shift leader makes less than a McDonalds assistant manager. Everything is placed on the shift managers shoulders, I don't know how they cope with a server coming in and in four hours making what they'll make all day.
4) Inspections. While it would make sense to stay ahead of the game and clean regularly (like a pre-inspection cleaning) the management is fond of telling you when you get at work, not previously, that in addition to your duties you've got to go down the list before you're allowed to leave. This leads to anger at not being forewarned, at the lack of time management, etc.
5) Talking behind peoples back seems to be a bigger issue here than anywhere else in my 3 1/2 years working at pizza places. Normally you can ignore this and move on but the management just likes to gossip and stay in a state of self-regulating anger towards perceived "wrongs" that are easily handled. Far to much emotion for a minimum wage job.
