1.0
Feb 28, 2024
Recommend
Business Outlook
Pros
Biggest Bank Big company Good benefits
Cons
Was hired for customer service role, very less pay increases, and most of the focus on increasing sales. Very micromanaged and expected to take back to back extremely stressful calls for 8 hours with no time in between to take a breather (except for breaks which are shortened if a call duration is long). Expected to meet all the metrics and sales target which increase every quarter. Was expected to upsell credit cards and products to an anxious and worried client who called in to report fraud charges on his account.
