Rakuten reviews

3.6

71% would recommend to a friend

(3,537 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,537 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jul 28, 2016

STAY AWAY from Rakuten.com!!!

Anonymous employee
Recommend
Business Outlook

Pros

No more catered lunch btw Bagel Monday In n out truck once a month

Cons

Poor management Poor leadership Executives literally don't do anything on a daily basis Frequent employee turnover... everyone is quitting and getting away Everything is always late; projects, campaigns, deadlines, and there's always last minute changes Unrealistic deadlines are always set with low resources due to everyone quitting or walking out Communication between teams are terrible Too much company politics - too many personal issues Massive layoffs - laid off 1/3 of the company President recently left the company too... leaving Rakuten where? There is talk of improvement but nothing has changed Upper management from other offices have been called upon to help this wounded company... and a new CEO will be coming from the HQ San Mateo's office... Too many actions are too little too late..employees have lots faith in the wellbeing of this company

2.0
Mar 3, 2019
Recommend
Business Outlook

Pros

- Free food - Good view from the higher floors - Relocation allowance - Sponsors a 5-year VISA

Cons

- Low salary - No flex time, everyone must start at 9:00 am sharp (and there is salary reduction for being late 15+ minutes) - 40 hours of included overwork (normal working hours are from 9:00 to 17:30m but arriving at 9:15 and leaving at 17:45 means you get deducted 15min worth of pay but do not get compensated for extra time you worked at the end of the day, unless your total overwork of the month exceeds 40 hours) - Paid amenities (gym, etc. are advertised as amenities but are actually not free) - Advertised to be 100% English speaking but a lot of teams still use Japanese - An hour-long company-wide morning meeting every week is a total waste of time. Information is irrelevant for the work of most people and many just sleep through it. - The bonus is fixed and decided based on rank. - Uses a lot of out of date technology. Not good for learning as an Engineer. - Very rigid, heiarchical management system. - High turnover rate. - Extremely prideful despite all the flaws.

2.0
Sep 21, 2018

You have been warned

Anonymous employee
Recommend
Business Outlook

Pros

-Good for only new graduates, stay for 1 year, then move on -Rakuten is professionally recognised in Japan, so use it to advance in Japan -Bigger services have lots of users so there is some opportunity to impact them -Rather easy recruiting process to get into the company. -Get a visa for Japan -Free food

Cons

-A sinking ship and declining business -Mostly just copying (with a long delay) other companies, and not innovating itself -Utilising the worse of both worlds: the east and the west. Trying to be so global company with a western mindset but mostly still a Japanese company on a daily basis -The core principles and values of the Group are not followed on a daily basis -Most important KPI: money -Extremely slow in advancing and improving services with many layers of approvals -Very risk-averse -Unbelievably low salary vs competitors and thus cannot attract real talent. -The Group is mostly run by 1 man who is feared by everybody -Often times, the message/vision doesn’t get through to middle layers of managers or the latter is just so worried with protecting the status quo. -A hierarchical environment where people in upper levels practice subtle arrogance and disbelief towards whatever people say in lower levels -People are given responsibilities but not freedom to make decisions -Many unwritten local culture business rules and people get promoted mostly based on seniority of how long staying with the company -Managers have no idea how to take care of people and solve team issues. -Almost impossible to change departments as majority of positions need Japanese skill and mostly consist of Japanese people -Too many layers of people -Low budgets and small inexperienced teams, even for important projects -People constantly make sarcastic jokes about the company -Tons of people in many meetings to make simple decisions -The Group has a lot of services, and thus occasionally has issues with focus and priorities -About 11-14 annual paid holidays -Has been historically referred to as a "black company" You have been warned… Go work elsewhere. If you put lipstick on a pig, it’s still a pig.

Viewing 34 - 36 of 3,537 Reviews

Glassdoor has 4,189 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.