Rakuten reviews

3.6

71% would recommend to a friend

(3,539 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
4.0
May 28, 2017

Best place to work

Anonymous employee
Recommend
Business Outlook

Pros

Japanese culture - focuses on timely deliverable's and quality . The work hours adds to it(7.30am -4.30pm). Now I'm able to focus on family equally as well. Located in the coolest part of the city. Good mix of employee benefits available to employees. Learning is at a higher rate when compared to other organizations and growth opportunity is equally high

Cons

Need more employee engagement activity, currently it is close to nothing

3.0
Jul 31, 2013
Recommend
Business Outlook

Pros

- Meet a few intelligent engineers and scientists - Respect from Japanese people you meet outside the company - Depending on your department, you can have a budget and leeway - If you're a foreigner and want to work in a Japanese company this is probably the best. But that isn't really saying much. Just move to America or Europe?

Cons

- Employees are treated like children and/or servants. Leave your cabinet unlocked? You have to stand up in front of the whole company (11,000 employees) and bow and say you're sorry. Want to enter from the front entrance? No, you have to enter through the back/service entrance during the day. Want to take the elevator? Disabled on certain floors. Want to buy a drink? No, you have to use a Rakuten credit card. - "Rakuten Police" security guards and long windowless corridors make the place feel like 1984. - No chance of promotion, all promotions are based on a) favor with CEO b) age, just like in most Japanese companies c) being a Japanese - Salary is on the bottom end of any scale. Bare minimum. - Wrecking all foreign subsidiaries it keeps buying (they all leave - Linkshare, FreeCause, Buy.com etc). - Non-Japanese staff are often very rude and have a sense of entitlement since they are treated like "Mr Charisma-man" celebrities in Japan. - Japanese staff often drop homophobic or sexist comments, as these aren't really frowned upon in Japan that much. - "Optional" but not-optional meetings. At 7.30am on a Tuesday. It hurts. - ID badges that have to be worn at all times. If you forget it, you have to go home and get it. - Very short vacation time (10 to 14 days). Have to apologize and grovel to bosses before taking vacations as if you are letting them down. - Despite "Englishnization" 90% of employees cannot speak English. Meetings are meant to be in English, but no one cares. - CEO went to Harvard and loves people who went to Harvard just because of the name. So there are some ridiculous hires for his own vanity - as in managing directors who are new grads just because they went there. - Engineering floors are crammed with desks and hundreds of indian and japanese programmers slaving away for hours. - Embarrassingly bad web design, translations and site functionality when explaining the site to other foreigners. Means that Rakuten is going to have a tough time in the USA/Europe. - Company often invests in malware and spams users with hundreds of mails per week.

1.0
Nov 12, 2019

Worst Place to Work 2019

Recommend
Business Outlook

Pros

free low budget food, big desk

Cons

I worked for almost 10 years in this company I left since it turned out that the company is in the hands of the yakuza. I managed to find another job shortly after the first people were arrested for fraud and money laundering. Beyond this I can say that in these years I have been dealing with the worst people I have ever known. I have been blackmailed several times threatening to ruin my reputation if I had even put my family on the line. Stay away from this company, wages are poor and you may have serious problems with justice.

Viewing 70 - 72 of 3,539 Reviews

Glassdoor has 4,191 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.