Rakuten reviews

3.6

71% would recommend to a friend

(3,539 total reviews)
avatar

Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,539 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Feb 7, 2016

If career step is important for you (and not free lunch), don't apply

Anonymous employee
Recommend
Business Outlook

Pros

Colleagues who enter the company at the same time as you will be your lifetime friends.

Cons

- You managers will be the one who block your career step by not allowing you to get experience other than the job you're stuck on. - Most HR people are retarded. They don't even listen or understand what you're saying, no matter how clear you make it sounds. - If you're being unlucky and trapped in a "wrong" department, you have to submit to a place where they force you to do morning gymnastic stuffs in japanese - an irony in a company that claims they are "global". - They will not bat an eye when many of Japanese merchants being racist to you because you're not a Japanese. Trust me, the salary doesn't pay the mental damage. - It's a no-surprise that suddenly your working hour changed from 9:30 to 9:00, and suddenly 8:30 and then 8:00. Otherwise you're seen as not contributing to the company and need to hand in your resignation. - Managers around you will be "unconsciously" criticised foreigners in front of you. Lack of understanding of global talents, and still shock that foreigners take holiday on Christmas.

1.0
Dec 13, 2015

Worst professional experience of my life

Anonymous employee
Recommend
Business Outlook

Pros

Some employee are nice and smart... Work/life balance was very decent for my specific case (but I heard countless people complaining about that)

Cons

... But they end up leaving after 2 years and only the bad apples are left. Salary is way lower than the competition. Middle management has no human skills, they will lie to you directly, they talk a lot about internal opportunity but this is only if your manager let you change position, if they block you, there is nothing you can do. Englishnization is a joke, most japanese people here talk a terrible english The CEO is very arrogant and try to force respect but it just doesn't work Every tuesday you'll have to wake 1h30 earlier to listen to meaningless numbers during the company sharing meeting (asakai) They consider employee like children and create all sort of rules and procedures that you are supposed to respect You'll have countless meeting for nothing Overall bad management, bad salary, bad productivity

1.0
Nov 5, 2015
Recommend
Business Outlook

Pros

There are no Pros to working there

Cons

Management is completely lacking in business acumen, consumer awareness and leadership skills. They are either completely incompetent or they are intentionally running the company into the ground. Possibly both.

Viewing 112 - 114 of 3,539 Reviews

Glassdoor has 4,191 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.