Rakuten reviews

3.6

71% would recommend to a friend

(3,542 total reviews)
avatar

Hiroshi Mikitani

77% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Dec 15, 2021
Recommend
Business Outlook

Pros

At some point they used to offer free lunch everyday. That was discontinued.

Cons

Have been with the company almost 6 years, was promoted once. That one time I got promoted I did not receive a raise. A year later I was informed I should have received one, and they adjusted my pay but no retroactive payments were made. Employer does not care for employee growth/development. They will happily let you sit in the same entry-level role for 2+ years just because they can't find someone else to do that niche crappy job. No raises or compensation for time/experience. Their performance reviews are 100% a farce, a charade. They make you rank your work on different measures 1 through 5. NO ONE EVER GETS A 5, NO ONE. And no one ever gets a 1 because a 1 means "fire them". A 2, 3, or 4 gets the exact same raise %, EXACT SAME. You can score a 3.5 - 4 and still get a 2% raise because "that's what everyone else got" that is direct quote from my manager. Their raises do not even match inflation. Managers will gaslight you - intentionally give you nonsense negative feedback just to say later you don't deserve more of a raise. They will desperately look for anything, no matter how small, to justify paying you less than you are worth. You are never allowed to discuss your compensation with anyone other than your direct manager - it is at your direct manager's discretion if you should get anything more. HR will never meet with you - requesting a meeting with HR or your boss' boss is considered insubordination because you should have gone through your manager. If you are an engineer GUARANTEED your boss' hates his job, they don't even hide it... openly talk how all they want to do is code. You will see engineer managers leaving the company to become Independent Contributors elsewhere. Diversity at this company is simply lip service. If you are a woman or a person of color you will be paid less than male counterparts. This is well known. I personally confirmed salaries with engineers in my department that left the company. I brought this up and was told my figures were not accurate, that was a lie, I had proof. Stock options are a JOKE.

1.0
Jun 4, 2020
Recommend
Business Outlook

Pros

Our CEO is very optimistic and has the ability all the way. Good leader. The very good thing about our CEO he addresses all the employees in asakai. Benefits of free breakfast, lunch, commute allowance. Good Project.

Cons

Long office hours. It seems to be a typical startup where you are asked to work for 12 14 hours and you have to be ready to pick their call at any time. Horrible, You lose your patience, get frustrated. It causes personal life issues. You will start having a health issue, mental problem.

2.0
Oct 26, 2019

Bad culture shift

Anonymous employee
Recommend
Business Outlook

Pros

Good pay, decent benefits, flexible work schedule

Cons

Leadership does not care about their people. They are completely un-engaged. No one trusts HR because they protect the company not the people.

Viewing 118 - 120 of 3,542 Reviews

Glassdoor has 4,195 Rakuten reviews submitted anonymously by Rakuten employees. Read employee reviews and ratings on Glassdoor to decide if Rakuten is right for you.