Rakuten reviews

3.6

71% would recommend to a friend

(3,534 total reviews)
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Hiroshi Mikitani

78% approve of CEO

56% positive business outlook

Rakuten has an employee rating of 3.6 out of 5 stars, based on 3,534 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rakuten employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Aug 10, 2018
Recommend
Business Outlook

Pros

um well the pro would be that it took them seven years to completely kill and shut down our formerly profitable company...

Cons

Imposed the japanese business model on an american company and like their british aquisition just ran it into the ground and killed it

1.0
May 14, 2018

Problem Child Company

Recommend
Business Outlook

Pros

Free lunch, some smart engineers and smart people >Job Security - you can't get fired in japanese company >after u know how the system works, just sit back and chill and enjoy the show. Early Retirement > Good place to retire and if you don't want to think anymore >Company culture rewards mediocrity and low performance.

Cons

There's alot of great feedback out there from previous and current employees and paints an accurate picture of what it is like to work here. I encourage you to read "Black hole for your career." The PR is great for this company and can rival North Korea propaganda. they wrap the be a "global company" but at it's core is a 1990s Japanese IT company. when you join every monday is Miki's church where you have to listen to him talk about how he's so great and how he's going to beat the competition. it's brainwashing. Hiring Process: (Relatively easy but unclear process) you are forced to read (and sometimes purchase) 2 of the CEOs books and write a book report telling why it is great. HR already looking to see if you fit the mold of a Rakuten drone. The hiring process is not so clear HR sometimes has alot of power, sometimes not. it depends on the situation and department. If you're able to speak alot of buzzwords and talk about innovation and contributions to society maybe you'll be in. If you want to get here, sometimes use an agent. they have connections with HR. >Englishization is a failure. even they have high scoring TOEIC folks the english is horrible. you should learn to speak Japanese >Innovation is fake. look at many of the websites like Ichiba and Travel. Still stuck in the 1990s. (as of 05-2018). >Most of management cannot make a decision because of so many layers of confusion from the CEO to their own peers >If you want to do a good job on a project, usually your department head and so-called managers will steal your project and kick you to the side and take credit. it's better not to do a good job. >I feel sorry for the younger engineers. many of these kids have potential but have no mentorship to help them grow.

1.0
Jan 8, 2018
Recommend
Business Outlook

Pros

Very decent free breakfast, lunch, and dinner in the cafeteria. Breakfast ends 30 min before work hours and dinner starts 1.5 hours after the end of working hours. Has a gym in the building with a decent membership cost. Has two Rakuten Cafe stores for buying coffee and two Crimson Stores (Rakuten's convenience store), but you have to pay with a Rakuten EDY or Rakuten Pay, they don't accept cash or card.

Cons

There are so many things to put here, I'm not sure where to start. ( 1 ) They started playing loud classical music in all of the hallways (24/7) and the bathrooms. If your desk happens to be anywhere near a hallway door, you will hear it ALL DAY LONG. ( 2 ) Every Monday morning you will come into work an hour early (the entire company) for the most boring meeting of your life, called "Asakai". You will need to come to the office and scan your badge on a special tracking machine, because if you don't attend this meeting every week it can be used to prevent your salary-grade promotions. ( 3 ) Speaking of tracking machines, every day your badge scans when you enter and exit the building and inputs that information into the attendance system. If you work less than the required hours in a day, your salary will be deducted. Polar opposite of flexible working hours. ( 4 ) Everything is based on how something appears. Management cares more that something appears good, than if it is actually good. Hard to give an exact example, but it's something you will quickly pick up on if you work here. ( 5 ) The evaluations systems here are very poor. They are set up in a way that your manager will essentially be looking at "why you shouldn't get a salary increase" as opposed to "why you should". Evaluation criteria works against you. ( 6 ) Speaking of salary increases, they will be slow. Don't expect a good salary at this company. That's why all of our great engineers leave the company for others. ( 7 ) You will need to take dozens of these tests called "E-Learnings" in order to get a salary-grade promotion. They are essentially a test which consists of between 40-100 powerpoint slides with a test at the end. They will often have nothing to do with your job. ( 8 ) When you have a job title promotion, it does not come with a salary increase. More work, no extra money. ( 9 ) There is a greater emphasis on hiring people without skills and training them rather than hiring employees who are experts in the field. This probably has a lot to do with how much employees cost.

Viewing 25 - 27 of 3,534 Reviews

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