Former Employee – Remote Service Desk Agent (2023–2025)
Pros
There were initial incentives like monthly gift cards and cost-of-living raises when I first joined, but those were later removed. Aside from remote work flexibility, there were no consistent advantages that lasted beyond the first few months.
Cons
Workload distribution was completely unbalanced, especially after disclosing a medical condition. My accommodations for anxiety were acknowledged on paper but ignored in practice. My phone duties were removed only to have my chat queue triple in volume. I was often handling far more interactions than my teammates, which led to preventable errors and constant criticism. Cost-of-living raises and performance incentives were taken away without warning. Pay growth is minimal, and morale suffers because of it. The culture fosters stress and fear through nearly weekly warnings about being fired for minor errors, and very little genuine support from leadership other than jagged and cold knowledge articles to follow endlessly. Advancement feels based on favoritism, not skill or experience. The turnover rate is extremely high, and the environment feels unsustainable.
