Secureworks reviews

3.6

70% would recommend to a friend

(716 total reviews)

Wendy Thomas

62% approve of CEO

41% positive business outlook

Secureworks has an employee rating of 3.6 out of 5 stars, based on 716 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Secureworks employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

716 reviews
1.0
Oct 14, 2018
Recommend
Business Outlook

Pros

Initially the culture was good, but in 3 years it went down hill very quickly.

Cons

Had 5 managers in less than two years. Clients do not renew because they question the value of the service. Alerts contain complete non-relevant crap that should have been fixed years ago, but wasn't. The ontology on the portal does not match the end of month reporting classifications. They refuse to follow a set standard like ISF, because they won't spend the money. They claim to provide great threat intelligence, but have not learned how to make it actionable beyond IP addresses and domains. They will not help clients get out of their own way. They refuse to adopt the cloud services being used by the rest of the world because of security concerns that have been implemented with little thought regarding balance and the need to compete with others in the same space. For example, they will not engage with clients on Slack because Slack will not agree to their policy, which is too draconian for anyone to accept. Even their own sister companies within Dell find them difficult to work with and have articulated that root canal is easier than dealing with a Secureworks contract.

avatar
Secureworks Response
7y
Thank you for taking the time out of your day to share your thoughts with us. I am sorry to hear that your experience here was not as positive as we'd like for it to have been. We do take our company culture seriously and try to provide a positive environment for all of our team members. We are always looking for opportunities to make positive changes to our workplace environment for our team members across the globe. If you have additional comments about how your experience could have been improved, I welcome you to reach out to me at feedback@secureworks.com. Thank you again, ~ Nic
3.0
Oct 11, 2018

Project Management

Anonymous employee
Recommend
Business Outlook

Pros

Competitive pay, Active technology industry, learning opportunity

Cons

Political culture, Poor communication across organization, Lack of managerial support,

5.0
Oct 10, 2018

A company with a good cause, that does the right thing

Anonymous employee
Recommend
Business Outlook

Pros

- Flexibility to work from home or work off hours - Leadership cares about the people and typically works to do the right thing when issues arise - Great benefits and time off - Flat management - Clear message with frequent all hands status meetings - Continually developing new security tools and patents to improve security posture

Cons

Some red tape associated with being a Dell company.

Viewing 526 - 528 of 716 Reviews

Glassdoor has 736 Secureworks reviews submitted anonymously by Secureworks employees. Read employee reviews and ratings on Glassdoor to decide if Secureworks is right for you.