Shopify reviews

3.4

46% would recommend to a friend

(3,730 total reviews)
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Tobias Lütke

50% approve of CEO

49% positive business outlook

Shopify has an employee rating of 3.4 out of 5 stars, based on 3,730 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shopify employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Sep 20, 2018

Support Team in Shambles

Recommend
Business Outlook

Pros

The people you work with are great. Solid perks.

Cons

The support team grew incredibly rapidly and they were left flying by the seat of their pants, not knowing what they were doing. Incredibly stressful work environment, and the perks were ultimately not worth the stress, which is why I left as a Guru. Felt like being in high school with all the toxic gossip, and some people were let go because of rumours about their personal lives. Lots of secretive things happening behind closed doors.

3.0
Sep 19, 2018

Support Guru

Anonymous employee
Recommend
Business Outlook

Pros

remote work great hours Fantastic team

Cons

No real management structure so you are often kept in the dark Not as "transparent" as they seem to imply they are.

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Shopify Response
7y
First of all, thanks for taking the time to post a review! That being said I am sorry to hear that you did not completely enjoy your time as a Guru and that you felt your role was not valued. Whilst it may not have felt like it to you, Shopify really appreciates the importance of the Guru role and we have programs in place like Bridging the Gap (where employees in all roles at Shopify can listen-in to Guru support calls to maintain an up to date sense of what it’s like to be a merchant using the Shopify platform) and Internal Movement which aim to best leverage the skills and knowledge of our Guru team. In fact, many people at Shopify started as Gurus and have brought that wealth of ‘front-line’ business experience to their new roles within the business. Of course, regardless of the larger business objectives, if you are not feeling heard by your immediate lead it is understandable that you might feel left in the dark. If you find yourself in this situation you are always able to connect with your leads lead or reach out to you Business Partner in the Talent team to express your concerns. At Shopify we value diversity of thought and that means everybody has a right to be heard!
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Glassdoor has 4,260 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.