Shopify reviews

3.4

46% would recommend to a friend

(3,728 total reviews)
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Tobias Lütke

50% approve of CEO

49% positive business outlook

Shopify has an employee rating of 3.4 out of 5 stars, based on 3,728 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shopify employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Apr 11, 2018

Chaos on the inside

Anonymous employee
Recommend
Business Outlook

Pros

Very fast moving company with opportunity to work on big projects. The people are amazing (not the managers or leadership) but the people hired to do specific roles. Very strong design and engineering organizations.

Cons

The leadership at the director level and management is very inexperienced. I started with about ten people and half of them left Shopify or were let go within 10 months. There is no vision or structure for any specific areas and every week is different. Management makes you run in one direction one week and then completely changes the direction and people and makes you run in another direction. For a company that has such good reviews there is a lot of politics! Everyone but the key decision makers (who are not identified) are expected to keep quite and if you are not quite HR and management gets involved to tell you not to talk or share your ideas. Communication between management and people doing its work is at the worst. There are a lot of mental health issues and people visibly depleted, feeling undervalued and stressed. This is a good culture if you are someone that does just what you are told without questioning why things change every week and why you are constantly offboarding and onboarding people. Shopify used to be great but the high growth and restructuring is really killing the culture.

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Shopify Response
8y
Thank you for taking the time to post a review about your time at Shopify. I wanted to say that I am glad to read that you value the people here as we do appreciate that Shopify is a company built on the talent and effort of every member of its workforce. In order to build a 100 year company, Shopify is very conscious about hiring a diverse team of talented individuals who are passionate about their areas of expertise. Shopify understands that building diverse teams leads to effective problem-solving, innovative thinking, and we value the fresh perspectives people offer to their team and ultimately to the wider company. Regardless of how many talented individuals Shopify has, we are most successful when we operate effectively as a team, and when diverse voices, and varying opinions are valued. It was concerning to read in your review that you don’t feel like your voice is being heard on your team. It is worth noting that successfully bringing a team of talented individuals together to achieve a common goal can be a challenging task even for an experienced lead . Given the rapid growth of Shopify, we do have some new leads who have been promoted into some very challenging situations. To support these new leads, we have a range of internal leadership training programs to help them level-up from their place of technical mastery to mastering people leadership. If you have tried your best to advocate for creating an environment where diverse perspectives are valued on your team and you still find yourself in a position where you are not feeling heard by your lead or the broader leadership team, I would encourage you to reach out to your HR Business Partner (or to a HRBP from another team whom you trust) to discuss the matter further. You can also reach out to the coaches network to discuss techniques for working with your team and sharing feedback. Passionately advocating for what is in the best interest of the Shopify is valued here, and we really appreciate the time you have taken to share your feedback and hope that the resources available help support you on your journey at Shopify.
3.0
Apr 3, 2018
Recommend
Business Outlook

Pros

Good team dynamic and team culture . A lot of good technology and many things to do and take care of .

Cons

Hard to get promotion and difficult to see how some work is relevant as some might get discarded such as projects

3.0
Apr 3, 2018

Transparency Required

Anonymous employee
Recommend
Business Outlook

Pros

- Work from home - All equipment needed is sent to you and top notch - Great benefits and perks - Good team mates - Learn new skills - Some shift flexibility

Cons

- Heavily metric based - Short breaks - You may be assigned an inexperienced manager - This is a call centre job, in training it might not seem that way - Low pay - Very hard to move up out of Guruland even despite past experience - There will always be something you don't know, you will never be trained on everything we are expected to support because it's impossible to keep up

Viewing 3526 - 3528 of 3,728 Reviews

Glassdoor has 4,257 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.