2.0
Apr 17, 2026
High-Volume Sales Disguised as Support
Current employee, more than 1 year
Calgary, AB
Recommend
Business Outlook
Pros
Pros: * Remote work flexibility and decent internal documentation. The brand name looks good on a resume.
Cons
Cons: * Expect to do the work of three people for the price of one. You are required to handle multiple merchant chats simultaneously while solving deep technical issues. On top of the technical workload, there is a constant, heavy push for "upselling." It feels less like helping merchants and more like high-pressure sales. The pay is significantly lower than the market rate for the complexity of the tasks and the mental fatigue involved.
