Customer Success is mostly a dead end role at Stake, IMO.
A few people jumped from Customer Success into other teams like Product, Data, Ops, a few years back when Stake was a much smaller company in hypergrowth mode. In more recent years, high performers in Customer Success have simply been stuck in a career cul de sac, or have left to pursue better opportunities elsewhere.
Under the current customer success leadership, several well respected people in CS have been fired, managed out or quit voluntarily, and not one person has meaningfully progressed their career. This speaks volumes IMO.
It is really customer service rather than 'customer success' in the tech sense. Even as a 'Senior' CSM, you have to man the phone lines all day. It makes it hard to get through more impactful work when you have to answer the phone every 5 minutes to help customers log in or explain why their KYC verification is delayed.
Micromanagement. One on ones in CS were mostly spent reviewing the minor wording of your responses over email or over the phone to customer queries.
Job security. Stake has a history of mass layoffs when the market is down and their customers are trading less (such as in the current cost of living crisis).