An enjoyable and satisfying position changed to frustration with frequent workflow changes.
Pros
I worked as a case manager. In my 'early' years there, I absolutely loved what I did.. outreaching to customers with medical issues who required assistance is obtaining needed health care services. Although all communication was telephonic, I was able to establish excellent rapport with the customers. I eagerly accepted the option to work at home. and it was a large savings in transportation costs, and travel concerns during bad weather. My morning commute consisted of carrying my morning cup of coffee from my kitchen upstairs to my office. Cigna provided a generous 'stipend' so I could set up my home office.
Cons
Way too many workflow changes proved to make case management very difficult. After the first few years, documentation seemed to take priority over communication with customers, making workloads much more cumbersome and unrealistic at times. I found that working from home proved to be a double edge sword. Although supervisory staff always stated they had no expectations other than an 8 hour work day for work at home staff, in order to maintain a feeling of 'keeping current' in documentation, the traditional 8 hour work day no longer existed for me (much to my family's dismay) As an employee of a health care company, you would assume to get excellent coverage with reasonable premiums. My family's out of pocket expenses/ deductibles were extraordinarily high with very high premiums.
