Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (351) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 575 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 436 reviews)); "Work from home was flexible and convenient." ((in 400 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 384 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 315 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 320 reviews)); "No training and coaching." ((in 139 reviews)); "bad managers are not removed" ((in 137 reviews)); "Poor management and leadership." ((in 93 reviews)); "Layoffs are common and job stability is a concern" ((in 67 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,786 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

4.0

Jan 7, 2026

Good

Lead case manager

Recommend

Business Outlook

Pros

Good work environment Good pay

Cons

Tied to computer Monthly quality reviews/metrics

The Cigna Group Response

5mo

Thank you for taking the time to provide us with a review of your experience at The Cigna Group. Your feedback is greatly appreciated!

4.0

Jan 4, 2026

Chat Support Rep

Chat support representative

Recommend

Business Outlook

Pros

Working independently , but have team support

Cons

Dual chat concurrency seasonally annual

The Cigna Group Response

5mo

Thank you for sharing your feedback with us. We value your input and appreciate you reaching out about your experience at The Cigna Group.

3.0

Jan 2, 2026

Patient Access Rep - Accredo

Patient access representative

Recommend

Business Outlook

Pros

Flexibility to work remotely and offer training remotely. Advancement opportunities and good health benefits.

Cons

The Micromanagement and unorganization within the department I was assigned to.

The Cigna Group Response

5mo

Thank you for sharing your experience. We’re always looking for ways to improve, and we encourage your feedback to help us grow.

Viewing 124 - 126 of 6,786 Reviews

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