Does The Cigna Group pay their employees well?

According to anonymously submitted Glassdoor reviews, The Cigna Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at The Cigna Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The Cigna Group?

64% of The Cigna Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The Cigna Group 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at The Cigna Group?

Customer Service Representative (351) , Software Engineer (80) , Business Analyst (65) , Customer Service Advocate (65) , Manager (65) , Project Manager (65) , Analyst (60) , RN Case Manager (59) , Customer Service Representative (CSR) (57) , Underwriter (56) , Director (53) , Claims Representative (49) , Intern (42) , Case Management Analyst (39) , Pharmacy Technician (36)

What are the pros of working at The Cigna Group according to real employee reviews?

"Great benefits and offers a lot of VTO for days where you need extra time!" ((in 562 reviews)); "Pay is good but you have to leave and return to get your market value if you've been with them many years" ((in 455 reviews)); "Work from home was flexible and convenient." ((in 403 reviews)); "A company that truly understands an employee with a good work/life balance is a happy productive employee." ((in 389 reviews)); "Have worked with some really great people and made some strong relationships over a long tenure." ((in 318 reviews))

What are the cons of working at The Cigna Group according to real employee reviews?

"Poor management and that’s the truth" ((in 325 reviews)); "No training and coaching." ((in 140 reviews)); "bad managers are not removed" ((in 139 reviews)); "Lack of communication Annual layoffs No real advice on how to improve" ((in 63 reviews)); "Not sure if it's like this company wide, but in my location, they pitched "work/life balance", but it was really only available to upper management." ((in 53 reviews))

What are employees saying about The Cigna Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about The Cigna Group layoffs and their outlook for job security at The Cigna Group in 2026.

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The Cigna Group

The Cigna Group reviews

3.5

64% would recommend to a friend

(6,786 total reviews)

David Cordani

66% approve of CEO

55% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.5

Compensation and benefits

3.4

Culture & values

3.3

Career opportunities

3.1

Senior management

The Cigna Group has an employee rating of 3.5 out of 5 stars, based on 6,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The Cigna Group employee rating is in line with the average (within 1 standard deviation) for employers within the Cuidados de saúde industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

3.0

Nov 19, 2025

So so!

Claims representative

Recommend

Business Outlook

Pros

maintaining comfort, productivity, and minimizing commute stress. • Strong work–life balance: The schedule allows you to manage personal life without feeling constantly overwhelmed. • Decent, predictable hours: The structure gives consistency and makes planning your days easier.

Cons

Poor management structure: Leadership can feel disorganized, unsupportive, or lacking communication. • Repetitive and boring workflows: The day-to-day tasks can become monotonous with little variety or excitement. • Heavy workload: Expectations can be high and the amount of work can feel overwhelming at times.

The Cigna Group Response

6mo

Thank you for sharing your experience. We’re always looking for ways to improve, and we encourage your feedback to help us grow.

4.0

Nov 19, 2025

If could be better

Provider relations analyst

Recommend

Business Outlook

Pros

Work from home and lunch

Cons

Salary, they don't pay well compare to other companies same position.

The Cigna Group Response

6mo

Thank you for sharing your feedback with us. We value your input and appreciate you reaching out about your experience at The Cigna Group.

4.0

Nov 18, 2025

Great company

Cstomer service

Recommend

Business Outlook

Pros

Upper management really cares about employees, thorough training, decent pay, room for growth.

Cons

Very busy and customers aren’t easy to deal with but that’s any customer service role.

The Cigna Group Response

6mo

Thank you for your feedback to help us improve. We appreciate your contribution as part of The Cigna Group!

Viewing 166 - 168 of 6,786 Reviews

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