Absolutely atrocious raises and wages. The benefits do not create incentive and do not reflect what should be appropriate for Canada's largest fast food restaurant chain. When you are hired, the starting salary is minimum wage and the raises are at $0.15 every 6 months or more. Only if the manager really gets around to it. Your "training" largely involves sitting at a computer for a few hours and having to memorize and do several videos and online quizzes. After that you will be obligated to get some real experience, so then you are thrown into the coffee "department" and must fulfil every order to perfection. What i'm getting at is that new hires are not properly trained. It's a short learning curve, and mistakes are forbidden.
Even the management salaries are terrible. There is no incentive for employees to remain, and the high turnover rate only increases training costs. If salaries were raised (preferably for university students,supervisors and managers), then employees would be motivated to stay and feel as if the corporate ladder exists.
Employees are required to put on a plastic smile all the time, and constantly keep the workplace spotless, and put on this servile attitude towards customers. The supervisors are also severely undervalued, and underpaid and usually work over eight hours, to even thirteen hours a day. The manager makes a marginally decent living, yet has a very short collar on, and they are constantly jerked around by corporate in regards to any policy being introduced. They also have a shoddily designed office and this does make Tim Horton's look even more pathetic than it's competitors.
