Tim Hortons reviews

3.3

46% would recommend to a friend

(12,954 total reviews)

Marc Caira

60% approve of CEO

43% positive business outlook

Tim Hortons has an employee rating of 3.3 out of 5 stars, based on 12,954 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tim Hortons employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
4.0
Feb 14, 2013
Recommend
Business Outlook

Pros

Typically a good environment amongst employees. Managers are supportive and offer good training. Company also offers scholarships towards employees in school.

Cons

Schedule changes can be difficult and less flexible than expected. Employees tend to be reluctant towards taking and/or giving shifts.

3.0
Feb 10, 2013
Recommend
Business Outlook

Pros

You'll work in close-quarters proximity, which can be both good and bad--good in the sense that you'll really get to know your coworkers. Also, you'll develop friendships with regular customers. The food is pretty good, especially compared with other fast-food alternatives, and as an employee (depending on your store) you'll get a discount on food, and free coffee while you're on the clock. Store-to-store working relationships will vary, as the stores are franchise-owned.

Cons

You will tire of rubbing elbows with the same people. If you don't get along with a coworker, it's impossible to get away, and even more impossible to not work as a team without antagonizing the relationship further. Once you're on the clock, the close-quarters environment forces you to put the drama away for the sake of the job. The work gets horribly monotonous, but that's the case with any procedure-based work. There is plenty enough food to mix the work up, but only for a few months, until you've mastered putting together every possible order. The drinks, for example: grab a cup, put the sugar in, put the cream in, pour the coffee, stir, lid, hand to the customer. Repeat, repeat, repeat. Seeing the same customers ordering the same orders, hearing the same voices through the drive-though speakers, listening to the same phrases uttered by the same coworkers--all while the oven beeper rings, the iced cappuccino low-mix-level beeps, the meat warmers beep; it's enough to drive some people just a little crazy. Take it from me! Oh, and there's little-to-no room for self expression: you wear the same uniform as everyone else (unless you're a manager or a supervisor--both of which have their own designated uniform), you must be clean-shaven, you cannot wear earrings (at least my store didn't allow it--said they can fall into food), you cannot have tattoos visible (pretty much a societal custom, anyway, but still). After you've followed all the formal regulations regarding uniform and appearance, there is little in terms of visual appearance separating you from your coworkers

Viewing 12820 - 12822 of 12,954 Reviews

Glassdoor has 13,756 Tim Hortons reviews submitted anonymously by Tim Hortons employees. Read employee reviews and ratings on Glassdoor to decide if Tim Hortons is right for you.