The pace is very fast and not good for those who are faint of heart. You also need to be able to handle criticism and sneers from those above you. Be ready to have commands and counter-mmands and consequences from either of them. Be ready to be blamed for something you did not do, no need to state you didn't do it because sooner or later, you will make that mistake anyway.
There are cliques, so be ready to be part of one or remain an outsider forever :)
Be ready to not get any hours sometimes, I get only 6 hours a week so far and I was told I could not ask for more. I think they are trying to get me to quit on my own. I have applied for jobs elsewhere and I will ask them to limit my contact with them to just those 6 hours and never increase it. I do not mind being harrassed for 6 hours to get paid some money, who hates money anyway? I am beginning to learn most things so it is less stressful, I get do more orders than before.
Co-workers who think you are dumb will give you the wrong sequence of pouring and mixing drinks because they think it's funny. They don't realize that you already watched the videos and know what needs to be done, only that you watched too many of them and the sequences are out of order, you just need clarification.
I did have one incident that caused me to apply for another job the very same day. I had tears streaming down my face and the customer I was dealing with was in complete shock. It was a medical problem but I was told to suck it up and finish dealing with the customers before I could take a break. The pressure keeping the reaction inside is what produced the tears. I never imagined anything like this could happen at a workplace but it did happen to me. I think the customer was disappointed and shocked.
This is not a place to work long term not unless you lost all hope in life. If you are young and starting out, you'll later on find out that some things you put up with here should not be accepted.
I have only had one really horrible customer. Some were very annoyed but they only had cross faces but this one went out of her way to laugh out loudly, point at me and scream about how she couldn't believe how stupid I was. I am a tough person but truth be told, it got to me. I hadn't been openly ridiculed since I was maybe 12 years old. But it helped me learn the menu faster so that I wouldn't be in the same situation again, lol
The lack of storage room at the back was shocking, so my purse is out there for anyone to go through. My only consolation is that there is no time to rest, I doubt anyone would have time to look through my purse.