Tim Hortons reviews

3.3

46% would recommend to a friend

(12,945 total reviews)

Marc Caira

60% approve of CEO

43% positive business outlook

Tim Hortons has an employee rating of 3.3 out of 5 stars, based on 12,945 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tim Hortons employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Apr 16, 2013

It's a McJob, what did you expect?

Recommend
Business Outlook

Pros

You can get paid some money, you will learn to be faster at thinking and multi-tasking, and you will learn the extensive menu. The supervisor is like the main robot and the storefront staff are like the arms of this said main robot. The main robot sees more than the arms, so the main robot can give a command so that you can deal with the fires (read: emergencies such as a longer line or tables that need clearing). You can think on your own in slow times, but when it gets busy, always be ready to give up autonomy and just follow orders. It's an assembly line, no different than working in a factory other than the fact that you deal directly with customers. You can get to watch the training videos. I got the opportunity to watch all of them, including those for supervisors. So even though I am still a storefront employee, I understand what the managers are doing. I don't talk about it, I just act dumb, everyone thinks I'm dumb. The store manager is really nice, she knows how to motivate people. You even feel bad when you disappoint her because she is not one to just be rude to you when she is correcting you. I have nice co-workers who seem concerned for how I am treated and they are nice to me. They use a gentle but firm tone to correct me and they try to encourage me. They don't realize that even though I may have a dumb and scared look on my face, I appreciate their polite and kind manner and I learn faster that way than when someone sneers at me or shouts.

Cons

The pace is very fast and not good for those who are faint of heart. You also need to be able to handle criticism and sneers from those above you. Be ready to have commands and counter-mmands and consequences from either of them. Be ready to be blamed for something you did not do, no need to state you didn't do it because sooner or later, you will make that mistake anyway. There are cliques, so be ready to be part of one or remain an outsider forever :) Be ready to not get any hours sometimes, I get only 6 hours a week so far and I was told I could not ask for more. I think they are trying to get me to quit on my own. I have applied for jobs elsewhere and I will ask them to limit my contact with them to just those 6 hours and never increase it. I do not mind being harrassed for 6 hours to get paid some money, who hates money anyway? I am beginning to learn most things so it is less stressful, I get do more orders than before. Co-workers who think you are dumb will give you the wrong sequence of pouring and mixing drinks because they think it's funny. They don't realize that you already watched the videos and know what needs to be done, only that you watched too many of them and the sequences are out of order, you just need clarification. I did have one incident that caused me to apply for another job the very same day. I had tears streaming down my face and the customer I was dealing with was in complete shock. It was a medical problem but I was told to suck it up and finish dealing with the customers before I could take a break. The pressure keeping the reaction inside is what produced the tears. I never imagined anything like this could happen at a workplace but it did happen to me. I think the customer was disappointed and shocked. This is not a place to work long term not unless you lost all hope in life. If you are young and starting out, you'll later on find out that some things you put up with here should not be accepted. I have only had one really horrible customer. Some were very annoyed but they only had cross faces but this one went out of her way to laugh out loudly, point at me and scream about how she couldn't believe how stupid I was. I am a tough person but truth be told, it got to me. I hadn't been openly ridiculed since I was maybe 12 years old. But it helped me learn the menu faster so that I wouldn't be in the same situation again, lol The lack of storage room at the back was shocking, so my purse is out there for anyone to go through. My only consolation is that there is no time to rest, I doubt anyone would have time to look through my purse.

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Glassdoor has 13,746 Tim Hortons reviews submitted anonymously by Tim Hortons employees. Read employee reviews and ratings on Glassdoor to decide if Tim Hortons is right for you.