Tim Hortons reviews

3.3

46% would recommend to a friend

(12,964 total reviews)

Marc Caira

62% approve of CEO

43% positive business outlook

Tim Hortons has an employee rating of 3.3 out of 5 stars, based on 12,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tim Hortons employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes e serviços alimentícios industry (3.7 stars).

Reviews by job title

13K reviews
1.0
Apr 1, 2013
Recommend
Business Outlook

Pros

Most places, the team members are getting rather well together. And that's it.

Cons

The wage is minimal, as expected for a fast food store. What is not minimal is the amount of work. To make money, a store keeps it's floor staff at a minimum, and for at least 50% at the day shift the crew members must literally run and depending of the location, serve the drinks, sandwiches and run cashiers at a ridiculous pace. At some moments, because of the huge lining up, we were serving the coffee so fast we didn't had the time to stir! That was ridiculous. Considering the minimum wage, this is a ridiculous amount of work. Maybe for students it's just an entry job, but on many locations half the staff are persons who are paying a house and sending kids to school. Those people still earn such miserable salary for such a hard work. Not everybody had the chance to stay in school. Meanwhile, the co-founder of the company is billionaire, runs his 40 millions dollars yacht, and in average a store owner makes 200.000$+ clear a year after all expenses. This is a Canadian money making machine at the expense of thousands of hard working poorly paid canadian employees. Yes, the customers get reasonable quality products at the cheapest price, but at which real price. On top of it, the floor managers I've come to meet or had been interviewed by, where for most part angry persons with bully attitude. The store owners seem to have a preference for such persons. Finally, the company has hypocrite policies such as making their employees fill grids with questions such as how satisfied are you about your job, manager, pay, etc. Really.

3.0
Oct 18, 2012

Fun work, terrible favoritism.

Recommend
Business Outlook

Pros

Fun work environment, you end up becoming really close to the people you work with. Biyearly raises up to 25 cents an hour Easy to move up to supervising positions if you work hard and become friends with the managers Really good first or temporary job. 50% off discount on food and free beverages while working.

Cons

VERY HEAVY Favoritism, especially when it comes to scheduling hours and promotions. Even if you bust your ass you won't see more than 16 hours a week or a promotion unless you're friends with the manager of your store. (This is coming from one of those "favorites"). Sometimes the work gets really stressful simply because the management will keep trying to get you to do tasks that can clearly be done in an obviously more efficient way.

1.0
Oct 22, 2011
Recommend
Business Outlook

Pros

The other employees I had the pleasure of working with were amazing. I've met some of my life long friends through this job. It's also made me appreciate how hard I have to work to earn things in life.

Cons

Management is the biggest issue. They are not trained on how to properly manage a store. They take employees work ethic for granted and only criticize, they don't help you improve.

Viewing 253 - 255 of 12,964 Reviews

Glassdoor has 13,767 Tim Hortons reviews submitted anonymously by Tim Hortons employees. Read employee reviews and ratings on Glassdoor to decide if Tim Hortons is right for you.