1.0
Feb 19, 2015
Recommend
Business Outlook
Pros
Learned a lot about credit. the credit reporting bureaus, and about fraud.
Cons
Managers consist of several who have insufficient education and training (only high school education). An employee makes an uninformed decision without consulting with more knowledgeable sources. When someone attempts to get more clarification and attempts to correct the problem (sometimes in order to avoid a lawsuit), that employee becomes defensive. When Quality Assurance is unable to find anything wrong with a representative in the call center, they then make up new rules in order to justify their jobs. Managers in the call center agree that the call was fine, but they are afraid to override the QA's decision.