TransUnion reviews

3.6

58% would recommend to a friend

(2,781 total reviews)
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Christopher Cartwright

64% approve of CEO

55% positive business outlook

TransUnion has an employee rating of 3.6 out of 5 stars, based on 2,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TransUnion employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Nov 21, 2024
Recommend
Business Outlook

Pros

Excellent work life balance, because no one cares and everyone is apathetic. Good place to take it easy and study for your next role. Just chill for bit. No return to office mandate.

Cons

TU has off shored too much and laid off too many. The people are are gone have taken that institutional knowledge with them. Processes are broken. Documentation is outdated at best and at worse do not exist at all. Very low morale across the board. People are apathetic for good reason. Siloed communication for every department. Morale is low and frustration is across the company. There is no real culture here. Everyone is just doing enough to not get fired. Lay offs were equitable in that plenty of senior and knowledgeable folks were let go. Why? Bottomline? If you are in tech you need to stay away from this place. Everything is proprietary and OLD. TU is at least a decade behind in any data related tech. It's a blackhole. No one knows how it works, perhaps those folks were laid off. How does a billion dollar data company operate well when all data engineering has been off shored and working in old half baked tech? AND with very limited headcount. No data issues are being looked at during US hours at all. You can raise a ticket and escalate, but then you just wait and wait and wait. How does this work in terms of efficiency? It doesn't. And there is nothing anyone can do about it. The off shore teams are also short handed and working nights from India (which has to suck) to match US hours. And TU is not looking for talent. They are looking for the the sucker who will take the lower salary. They are looking for desperation. Talent do not count here. ZERO career growth. ZERO tech to learn.

1.0
Jul 19, 2024
Recommend
Business Outlook

Pros

Work from home is the only pro

Cons

1. Poor Management from CSM Team Leader: • No proper guidance provided. • Mistakes are called out in meetings with VPs, leading to a lack of accountability for poor training and management. 2. Lack of Ownership by CSM Team Leaders: • Expectation to understand products and processes without proper training. 3. Disorganized Systems: • Requirement to learn and understand 10 different software systems. • Overall workflow and processes are disorganized. 4. Potential for Improvement: • With a new, professional CSM team leader who can properly structure the team and support employees, the company could become a great place to work. • Current team leader’s presence is detrimental to the company’s success. 5. High Turnover Rate: • Frequent employee turnover within the CSM team due to the above issues.

Viewing 268 - 270 of 2,781 Reviews

Glassdoor has 3,157 TransUnion reviews submitted anonymously by TransUnion employees. Read employee reviews and ratings on Glassdoor to decide if TransUnion is right for you.