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      Twilio

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      Twilio reviews

      3.9

      72% would recommend to a friend

      (2,074 total reviews)
      avatar

      Khozema Shipchandler

      84% approve of CEO

      60% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      4.2

      Compensation and benefits

      3.9

      Culture & values

      3.6

      Career opportunities

      3.2

      Senior management

      Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jun 13, 2026

      Great pay and benefits, but poor team leadership

      Software engineer
      Recommend
      Business Outlook

      Pros

      Great pay, great benefits, extra company wide time off twice a year.

      Cons

      Twilio as a company has been good but my experience working with team leadership has been terrible. This is the least team like team I have ever been on in any situation. Our manager constantly signs up for projects so that we never have enough time for discussion or any kind of collaboration beside getting things done right now. Least understanding an empathetic leader I have had in my career and I don't mean that from a point of view of wanting anything special. I'm talking zero effort put into building relationships, the team, or considering anything beyond what's next on the work list. Everyone ambitious has left the team by finding another company to work for the last several years. I'm next.

      Viewing 4 - 6 of 2,074 Reviews
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      ReviewsTwilio reviews

      Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.