Twilio reviews

3.9

72% would recommend to a friend

(2,074 total reviews)
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Khozema Shipchandler

84% approve of CEO

60% positive business outlook

Twilio has an employee rating of 3.9 out of 5 stars, based on 2,074 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Twilio employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Feb 1, 2014
Recommend
Business Outlook

Pros

The smartest, hardest working people I’ve ever been associated with. Very good perks. For the first few months the most fun I've ever had at any company, then it went south.

Cons

Lots here: - Because of the focus on shipping product there is huge technical debt and a very shaky code foundation that has resulted in costly customer impacting outages. There is a lot of lip service about fixing the problems but it is trivialized over shipping new features. This is very serious and begs the question about the long-term company viability. - Developer burnout trying to keep the system up and ship product. Developers are expected to work all night on production problems and do their day jobs. There is a real lack of quality in the product. - Management shenanigans have eroded their once prized culture with some very key people either being forced out or quitting out of frustration with direction or lack of career advancement. - Cronyism in new hires. The hiring system was set up to keep this from happening but with new management they are bring in their friends. - Management manages by Twitter, short term thinking and micro management rather than setting direction. - An undercurrent of distrust between internal Engineering teams and between Engineering and the other teams in the company that is again leading to erosion in the culture and setting up favoritism. - Senior managers believing in their and the companies built up propaganda, the feeling of invincibility.

2.0
Dec 25, 2013

Lack of leadership resulting in a lot of churn

Anonymous employee
Recommend
Business Outlook

Pros

Super great product; lots of smart and fun people to work with; excellent benefits and perks.

Cons

Work comes in sideways all the time, disrupting many plans. Features seem to be more important than quality. There is a weird aura of dislike between different teams, with teams badmouthing each other, creating an uncomfortable and hostile work environment.

5.0
Sep 26, 2013
Recommend
Business Outlook

Pros

Twilio has a great company culture and is growing fast. It's an exciting time to be there, and a fun place to work. The nine core values shape the environment. It's a lesser known startup with a lot of big customers, and it's cool to watch our customers succeed with our product.

Cons

Fast growth can come with a lot of awkward growth.

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Glassdoor has 2,320 Twilio reviews submitted anonymously by Twilio employees. Read employee reviews and ratings on Glassdoor to decide if Twilio is right for you.